As Customer Services Assistant, you will be responsible for delivering a high level of customer service via multiple methods. You will be responsible for arranging returns, liaising with sales people and suppliers and keeping accurate records.. You will also be responsible for arranging the internal goods in and out process and ensuring that the stock room is kept clear and organised. As part of this you will need to manage the internal stock items and liaise with sales people to help advertise their sale. You will also need on occasion to provide reception cover during periods of annual leave.

Job Role Responsibilities

• Dealing with general customer enquiries
• Processing customer returns using our RMA process, liaising with Account Managers, Sales Support and customers
• Coordinate the goods in and out process
• Manage our internal stock items
• Cover the Reception area as required for annual leave cover
• Office administration duties – to include ensuring the office inbox is clear and organized.
• Other ad hoc duties as required

Job Requirements

• Self-motivated with a positive attitude
• Excellent communication and organisational skills and a team-orientated mindset
• Ability to work in a dynamic environment where hard work and fun are the key ingredients

• Ability to work as part of a team and display teamwork.
• Proactive with excellent attention to detail and accuracy

What we offer

• Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
• Salary – £25k
• Location – close to the M4 with a modern, up to date living space and ample parking
• Culture – Social events, Supportive, Fun, Hard working
• Perks – Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, etc)
• Subsidised health care/medical benefits
• Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent

• Progression Plan – training & mentor programme

Experience

• Some office experience would be beneficial but not essential