Software Solution Expert

Marketplace Operations

A Software Solution Expert is a key member of the Software Pillar, that sits within our Technical Pre-Sales function of Business Solutions and Services. Bechtle’s Software Practice provides 3 core functions: Licencing, contracts and compliance; Software Asset Management & Compliance; and our Software procurement Marketplace.

As a Marketplace Operations Specialist, you will be responsible for managing Bechtle‘s Marketplace. You will lead and manage the onboarding of all net new customers and work to attain a 100% retention rate whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms.

Essential Responsibilities:

As a Marketplace Operations Specialist, you'll be responsible for:

• Day-to-day management of the Microsoft licencing and Adobe Marketplace
• Management of Microsoft licensing and Adobe inbox and supporting with Marketplace billing issues, credits, manual orders and invoicing.
• Monitor and support all incoming communication from customers around Marketplace support and licence/product queries
• Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager
• Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working to increase business revenue.
• Building strong relationships with wider business and collaborating with our external suppliers
• Being the first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements
• Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer
• Support with presenting Microsoft and Adobe net-new and renewal proposals
• Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more)
• Deliver customer marketplace demos, encouraging all customers to adopt self-service.
• Drive efficiencies within current processes, supporting Bechtle to scale its marketplace practice.

What we offer

• Hybrid Working (3 days in/2 days out) after successful probation period which is 3 months
• Competitive Salary
• Location – close to the M4 with a modern, up to date living space and ample parking.
• Culture – Social events, Supportive, Fun, Hard working.
• Perks – Incentives (holidays, vouchers, lunches, spot prizes).
• Top of the range technology in office and for home working (laptops, screens, etc)
• Subsidised health care/medical benefits
• Annual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spent
• Progression Plan – training & mentor programme.

Essential skills:

• Previous Microsoft Operations experience and knowledge of Microsoft tools – minimum of 1-2 years’ experience.
• Microsoft licencing and product knowledge
• A passion for providing extremely high levels of customer service
• The ability to prioritise workloads and maintain a high level of attention to detail
• Being proactive in their approach and be able to work on their own as well as part of the team
• Strong organisational skills and an eye for detail
• Strong communication skills, both written and verbal

Desirable skills:

• Microsoft partner centre expertise
• Adobe licencing expertise
• Experience with supporting multiple platforms and systems
• Quick to learn and adapt

Reports to Head of Software & Cloud