Teamlead Onsite Support / Sitemanager Service Delivery (f/m/d)

Your Job

• Supporting the Enterprise Delivery Managers in managing the customer and contract situation
• Technical control of the team with regard to service delivery
• Ensuring service delivery and agreed service levels of customers
• Interface with clients and conduct client and project meetings
• Support the creation of service concepts in cooperation with the Enterprise Delivery Manager and other trade units.
• Escalation management towards customers and involved service units

Your Profile

• Convincing personality with regard to the professional management of own and external units
• Several years of experience in managing operational situations at the interface with customers as well as contractors
• Experience in professional leadership
• Strong negotiation and communication skills, assertiveness and presentation skills
• Strong customer, solution and service orientation, e.g. in-depth knowledge of workplace services such as service desk, client and application infrastructures

Our Offer

• Personal development: With an extensive range of offers from the Bechtle Academy, individual career planning and other development programmes, you can develop both professionally and personally
• Flexibility: You can organise your working hours and place of work individually depending on your area of responsibility and in consultation with your manager
• Variety: Expect interesting and exciting tasks in a future-proof sector
• 30 days of holiday: 6 weeks of free time that you can use for rest, relaxation, travelling and putting your feet up
• Security: As a future-oriented employer, you will benefit from a secure and permanent position
• Responsibility: From the very beginning, you can make a big difference in exciting projects and realise your full potential

Die Bechtle Managed Services GmbH bietet ein umfassendes Portfolio für Enterprise Kunden und den Mittelstand. Wir erbringen standardisierte und hochskalierbare IT-Dienstleistungen, remote aus unseren Standorten und Rechenzentren in Deutschland sowie durch kundenspezifische Teams vor Ort in ganz Europa. Unser Fokus liegt dabei auf der vollständigen Verantwortung für die IT-Infrastruktur unserer Kunden. Hierbei arbeiten wir sehr eng und auf Augenhöhe mit internationalen Partnerunternehmen zusammen. Unsere Firmenkultur steht für Schnelligkeit, Kompetenz und absolute Kundenfokussierung. In einem modernen Tätigkeitsumfeld bieten wir ein aufgeschlossenes und kollegiales Betriebsklima mit vielen Weiterentwicklungsmöglichkeiten. 

Eileen Aiello | Recruiting | +49 (0) 7132 981-4321