Be your best with Bechtle.

With a team of over 15,000, we are one of the most successful IT companies and the leading player in our industry.
Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive the future. At home in Europe. Always by your side.

IT Technician - Manchester

IT Technician

As an IT Technician you will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.

Job Role Responsibilities

Directly resolve end user hardware and software issues
Communicate with users from acceptance to completion of tasks
Adhere to company IT policies
Reach out to senior IT staff for guidance on higher level issue
Setup and configure new systems
Create and maintain company PC images
Troubleshoot and repair software and hardware issues
Install software, keep operating systems, software, and drivers updated
Inventory new systems and manage excess systems and peripherals
Manage equipment in customer immersion room
Keep users appraised of status of system repairs
Advise manager and senior IT staff of end user policy violations
Offer suggestions to reduce recurring issues or improving end users computing experience
Ask for help – report unresolved issues and ask senior IT staff for help when necessary
Supporting PCs, in an Active Directory environment
Researching and troubleshooting software and hardware issues
Network connectivity troubleshooting
Resolving malware/antivirus infections

Job requirements

High level of IT knowledge and skills, particularly within a business environment.
Forward thinking and a problem solver.
Ability to juggle tasks and prioritize correctly.
Keep up to date with new technologies.
Approachable and able to work as part of the wider team.
Ability to work as part of a team and display teamwork.

What we offer

Hybrid Working (3 days in / up to 2 days remote if required after probation which is 3 months)
Salary - £28k-£32k
Location – Manchester Picadilly
Culture – Social events, Supportive, Fun, Hard working
Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent

Experience

Proven track record in a similar role.
Understanding of IT needs and requirements with a SME.

Reports to: Head of Internal IT

Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935

Apply now »

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