Be your best with Bechtle.

With a team of over 15,500, we are one of the most successful IT companies and the leading player in our industry.
Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive the future. At home in Europe. Always by your side.

1st Line Support

1st Line Engineer - Northampton

As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.

Job Role Responsibilities

Handling escalated service requests
Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
Supporting the Technical Team
Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team
Monitor clients’ IT systems via the monitoring software
Escalate matters in a timely manner if it becomes necessary

Job Requirements

Self-motivated with a positive attitude
Excellent communication and organisational skills and a team-oriented mindset
Ability to work in a dynamic environment where hard work and fun are the key ingredients
Ability to work as part of a team and display teamwork.
Can work on own intuitive
Good written skills on job reporting and documentation

What we offer

Hybrid Working (3 days in/2 days out, after probation which is 3 months)
Flexible shift patterns between 7am and 7pm
Comeptitive Salary
Location – close to the centre of Northampton with modern, up to date living space.
Culture – Social events, Supportive, Fun, Hard working
Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
Progression Plan – training & mentor programme.

Experience

Previous experience in an IT helpdesk support role
Knowledge and experience of various IT systems
Experience in the following systems and/or applications:
Microsoft 10
Microsoft Office 2019, 2022
Microsoft Office 365 Platform
Microsoft Windows Server 2019 and 2022
Microsoft Exchange Server 2019
Experience in setting up and supporting of mobile devices
Excellent customer service skills
Relevant IT qualifications
GCSEs in Maths and English or equivalent
UK driving license.

Reports to: Service Desk Team Leader

Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935

Apply now »

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