Location: Mladá Boleslav, Czech Republic
Work Arrangement: On-site
Employment Type: Full-time
Contract: 1-year fixed term with the possibility of extension

Key Responsibilities:

• Provide remote and on-site technical support to users via phone, email, chat, and client visits.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Install, configure, and maintain operating systems and application software.
• Manage and maintain network infrastructure and devices.
• Follow established processes and maintain thorough documentation in the ticketing system.
• Keep detailed records of technical issues and their resolutions.
• Collaborate with IT team members to resolve complex technical problems.
• Stay up to date with emerging technologies and continuously enhance technical skills.
• Participate in team meetings and share knowledge with colleagues.
• Assist with onboarding and training of new IT team members.
• Provide technical input and support during client meetings.
• Work closely with team leaders and supervisors to support daily operations and specific IT projects.

Your skills:

• Experience in supporting end users
• Working with ticketing system
• Knowledge of Windows Client operating systems Windows 10/11 and in the area of client hardware
• Know-how in the area of common MS Office versions
• Customer- and solution-oriented working style
• Proactive and problem-oriented actions as well as escalating in case of problems
• Driving license category B – active driver
• Czech – excellent, English – intermediate to conversational

What to expect:

• Meal allowance (120 CZK) per working shift
• 25 days of vacation per calendar year
• 5 sick days per calendar year
• Multisport card contribution
• Contribution to pension insurance
• Company provided cell phone with voice and data tarif and notebook
• Refreshment in our office and regular events