IT Remote Specialist - L1 or L2 support (f/m/d)

You flourish in your mission, because:

• You take responsibility for providing IT support to major companies in the automotive industry, spanning Germany and the Czech Republic.
• You adeptly solve technical and administrative issues, ranging from accounts and licenses to applications, PCs/laptops, accessories, and networks.
• You engage in active communication with customers via Teams, email, and ticketing systems, ensuring efficient resolution of issues.
• You handle level 1.5 and level 2 tickets and actively participate in various infrastructure projects.
• You contribute to the implementation and optimization of service processes, demonstrating a proactive approach.

Your skills? More than interesting:

• Advanced German language proficiency is essential, coupled with a genuine passion for IT, or prior experience in L1 or L2 support, with excellent oral and written communication skills in German.
• You would like to develop your career in IT - Experience in handling inbound tasks leading the customer to a successful problem resolution
• You aspire to advance your career in IT, possessing experience in managing inbound tasks to guide customers toward successful problem resolution.
• You seek to join a stable German company offering career growth opportunities in a multicultural environment, where you'll play a pivotal role in the IT support team of one of Europe's largest IT services companies.
• While hands-on experience supporting Windows PCs/laptops and mobile devices (iOS, Android) is advantageous, a willingness to learn is equally valued, and we're committed to developing your skills. Proficiency in software support for MS Office 2016 and/or Office 365 is desirable.

Our Offer

• Personal development: With an extensive range of offers from the Bechtle Academy, individual career planning and other development programmes, you can develop both professionally and personally.
• Flexibility: You can organise your working hours and place of work individually depending on your area of responsibility and in consultation with your manager.
• Variety: Expect interesting and exciting tasks in a future-proof sector.
• 25 days of holiday: free time that you can use for rest, relaxation, travelling and putting your feet up + 5 sick days.
• Modernising Your Workplace: In the workplace of the future, you will receive the latest technical equipment and work in an cutting-edge working environment.
• Meal Allowance, Drinks, and Refreshments: Enjoy these perks while working.
• Team: The community spirit within our diverse team is what sets us apart.